Frequently Asked Questions

Find answers to the most common questions about our products and services.

General Questions

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Product Selection

Which caster wheel material should I use?
The best material depends on load, floor protection, rolling resistance, noise, temperature and exposure to oils or chemicals. Harder wheels often roll more easily on smooth floors, while softer treads can reduce noise and protect surfaces. Test the material under representative operating conditions before standardizing it.
What caster diameter is best for industrial carts?
Larger wheels generally cross joints and debris more easily and can reduce required push force, but they increase overall height and need more swivel clearance. Select diameter only after checking load rating, floor obstacles, equipment height, available space and the chosen wheel material.

Mounting & Compatibility

How do I measure a threaded-stem caster?
Record the thread diameter, thread pitch, usable threaded length and overall caster height. Confirm whether the thread is metric or inch and measure the receiving insert. Similar diameters can use incompatible pitches, so use verified dimensions instead of visual comparison.
How does an expanding-stem caster fit into tubing?
An expanding fitting is inserted into a hollow round or square leg and tightened so it grips the internal wall. Measure the actual tube inside dimensions and inspect wall condition. The expansion range, caster load and equipment structure must all be compatible.
Can I replace a plate caster with a stem caster?
Only if the equipment is redesigned with a suitable structural mounting interface. Plate and stem mounts distribute forces differently and are not direct substitutes. Review frame strength, height, clearance, fastener retention and load paths before changing the mounting type.

Brakes, Safety & Capacity

Can caster brakes safely hold equipment on a slope?
Do not assume a caster brake will hold every load on every slope. Holding force varies with brake design, wheel material, surface condition and contamination. Equipment used on slopes requires an application-level risk assessment and may need additional engineered restraints.

Ordering & Support

How often should industrial casters be inspected?
Inspection frequency depends on load, duty cycle, speed, floor condition and environment. High-use or safety-sensitive equipment needs more frequent checks. Inspect wheels, bearings, swivel movement, brakes, locks, fasteners and the equipment frame according to the equipment maintenance program.
Where can I find detailed caster selection information?
Visit the TorqueCaster selection guide for a full workflow, then use the mounting, brake and comparison articles for specific decisions. The product catalog and category pages provide the available caster types, while the contact page can be used for application-specific questions.

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